Blue Hawk FZE provides facility management, civil, electrical and related maintenance services across the United Arab Emirates. This Privacy Policy explains how we collect, use, disclose and protect information when you visit bluehawkfze.com (the “Website”), request a quote, or otherwise engage with our services. By using the Website or submitting your information to us, you agree to the practices described below.

01Information We Collect

We collect information you provide directly to us and information gathered automatically when you use the Website.

• Contact details — name, company name, email address, phone number, and physical or site address, submitted through our contact form, quote requests, phone calls, or WhatsApp.
• Project information — details you share about your property, facility, or maintenance requirements so we can prepare an accurate quotation or site survey.
• Communications — records of emails, messages, and call notes exchanged between you and our team.
• Technical & usage data — IP address, browser type, device information, pages visited, referring pages, and general location (city/country level), collected automatically via cookies and similar technologies.
• Recruitment information — if you apply for a role with us, we may collect your CV, work history, and related details.

02How We Collect Information

• Directly from you, when you fill out a form, request a callback, email us, or speak with our team.
• Automatically, through cookies and analytics tools when you browse the Website.
• From third parties, such as referral partners or property managers who introduce us to a prospective client with your consent.

03How We Use Your Information

We use the information we collect to:

• Respond to enquiries, prepare quotations, and schedule site surveys or works;
• Deliver, manage, and invoice for facility management, civil, electrical, and maintenance services;
• Communicate with you about your project, appointment, or ongoing maintenance contract;
• Improve our Website, services, and customer experience;
• Send service updates or, where you have opted in, occasional marketing communications;
• Comply with legal, regulatory, tax, and municipal obligations in the UAE;
• Detect, investigate, and prevent fraud, misuse, or security incidents.

04Legal Basis for Processing

Where applicable data protection law requires it, we process your personal data on the basis of: your consent (for example, when you submit an enquiry form); the necessity of processing to perform a contract with you (for example, delivering a service you have engaged us for); our legitimate business interests (such as improving our services and preventing fraud); and compliance with legal obligations we are subject to in the UAE.

05How We Share Information

We do not sell your personal information. We may share it with:

• Service providers — subcontractors, suppliers, and technicians engaged to help deliver a specific job (e.g. a specialist gate-automation installer), on a need-to-know basis.
• Professional advisors — accountants, auditors, or legal counsel, where necessary.
• Government & regulatory authorities — where required for licensing, permits, or compliance with UAE law.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to confidentiality obligations.

06Cookies & Tracking Technologies

Our Website may use cookies and similar technologies to remember your preferences, understand how visitors use the site, and support basic analytics. You can control or disable cookies through your browser settings; doing so may affect some Website functionality.

07Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this Policy, including to provide ongoing services, meet legal, accounting, or reporting requirements, and resolve disputes. When information is no longer needed, we take reasonable steps to delete or anonymise it.

08Data Security

We apply reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorised access, loss, misuse, or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

09Your Rights & Choices

Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information; object to or restrict certain processing; withdraw consent where processing is based on consent; and opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly. To exercise any of these rights, please reach out using the details in the Contact Us section below.

10Third-Party Links

Our Website may contain links to third-party sites (for example, social media pages). We are not responsible for the privacy practices or content of those third-party sites, and we encourage you to review their own privacy policies.

11Children’s Privacy

Our Website and services are intended for businesses and adults seeking facility management services. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

12International Data Transfers

Blue Hawk FZE operates in the United Arab Emirates. If we engage service providers or partners located outside the UAE, your information may be transferred to and processed in other countries. Where this occurs, we take reasonable steps to ensure it receives an appropriate level of protection.

13Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this Policy periodically.

14Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us